Buildmydoor Supply Only Composite Doors Logo

Privacy Policy

Last updated: September 2026

Buildmydoor Supply Limited (“Buildmydoor”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit the Buildmydoor website, contact us, request information about our composite doors or use our online services, how we use that information, and the rights you have in relation to it.

Buildmydoor Supply Limited is the data controller for personal information collected through this website.

1. Information we collect

We may collect personal information that you provide directly to us, including:

  • your name;
  • email address;
  • telephone number;
  • postcode and delivery information;
  • information about the door you are interested in, including style, colour, measurements and requirements;
  • information contained in messages or enquiries you send to us; and
  • photographs, measurements or other information you choose to send to us, including through WhatsApp.

You may provide this information when you complete an enquiry form, contact us by email or telephone, contact us through WhatsApp, request a quotation, ask for help with measurements or otherwise communicate with us about our products and services.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website and hosting systems. This may include information such as your IP address, browser type, device type, pages visited and information about how you use the website.

We use this information where necessary to operate, secure and maintain the website and, where applicable, to understand how the website is being used.

2. How we use your information

We may use your personal information to:

  • respond to enquiries and requests for information;
  • provide advice about composite doors, measurements, styles, colours, glass and hardware;
  • prepare or discuss quotations;
  • process and manage orders;
  • arrange delivery and provide order updates;
  • provide customer and after-sales support;
  • communicate with you about an enquiry or order;
  • maintain the security and functionality of our website;
  • keep appropriate business and financial records;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend our legal rights where necessary.

We will only use your personal information for purposes that are compatible with the reason it was collected or where another lawful basis permits us to do so.

3. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract or steps taken at your request before entering into a contract
For example, where we need your information to provide a quotation, process an order, arrange delivery or provide services you have requested.

Legitimate interests
For example, responding to general enquiries, managing our customer relationships, operating and improving our website, preventing misuse and maintaining appropriate business records, where these interests are not overridden by your rights.

Legal obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement.

Consent
Where consent is required for a particular use of your information, we will ask for it. Where processing is based on consent, you can withdraw that consent at any time.

4. Who we share your information with

We do not sell your personal information.

We may share information where necessary with trusted service providers who help us operate the business or provide services to you. These may include:

  • website hosting and technical service providers;
  • providers of website forms and communication services;
  • email and business communication providers;
  • delivery or logistics providers where necessary to fulfil an order;
  • payment or financial service providers where necessary to process a transaction;
  • professional advisers where necessary; and
  • public authorities or other organisations where we are legally required to disclose information.

Where you choose to use a third-party service linked from our website, such as the online door designer or WhatsApp, that service is operated by the relevant third party and its own privacy policy and terms will apply.

Our website currently links to the Hallmark Panels online door designer as an external service. We do not control the information collected by that service once you leave the Buildmydoor website.

5. WhatsApp and other communication services

We offer WhatsApp as a way of contacting Buildmydoor and may receive information you choose to send to us through that service, including photographs, measurements and details of your existing door.

WhatsApp is operated by a third party. Information sent through WhatsApp is also subject to WhatsApp’s own terms and privacy policy.

Please avoid sending sensitive personal information that is not necessary for your enquiry.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate correctly, maintain security or remember essential settings.

Other cookies, such as those used for analytics or other non-essential purposes, will only be used where the necessary consent has been obtained.

You can manage cookies through your browser settings and, where provided, through our website’s cookie controls.

The cookies and technologies used on the website may change from time to time. We will update this Privacy Policy where necessary to reflect material changes to how we use them.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Information relating to enquiries may be retained for as long as necessary to deal with the enquiry and for a reasonable period afterwards.

Information relating to orders and customers may be retained for longer where necessary for accounting, tax, warranty, legal or other regulatory purposes.

We may retain information for longer where this is necessary to establish, exercise or defend legal claims.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances and the applicable law, you may have rights including:

  • the right to be informed about how your personal information is used;
  • the right to access the personal information we hold about you;
  • the right to have inaccurate information corrected;
  • the right to request erasure of your personal information;
  • the right to request restriction of processing;
  • the right to object to certain processing;
  • the right to data portability where applicable; and
  • the right to withdraw consent where we rely on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us using the details below.

10. International transfers

Some of the service providers we use may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

11. Links to other websites

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.

We recommend that you read the privacy information provided by any third-party service before providing them with personal information.

12. Children’s information

Our website and services are intended for general use and are not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

14. Contact us

If you have a question about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we use your personal information, please contact:

Buildmydoor Supply Limited
Email: info@buildmydoor.co.uk

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/

We would appreciate the opportunity to deal with your concern first, but you have the right to contact the ICO directly.